Welcome to Hilton Long Beach(StayNow_TestHotel)'s booking website. These Terms and Conditions govern your use of our website and the booking services provided through it. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
"Hotel" refers to Hilton Long Beach(StayNow_TestHotel), including its management, owners, employees, and agents.
"Guest" or "You" refers to the individual making a reservation through the website or the individual for whom the reservation is made.
"Website" refers to the online booking platform operated by Hilton Long Beach(StayNow_TestHotel).
3.1. All bookings made through our website are subject to availability and acceptance by the Hotel.
3.2. To make a reservation, you must provide accurate and complete information as requested in the booking form, including personal details, contact information, and valid credit card information for guarantee purposes.
3.3. By providing your credit card details, you authorize the Hotel to verify the card's validity.Your credit card will not be charged at the time of booking unless otherwise specified, as all payments will be processed at the hotel during your stay.
3.4. Upon successful completion of your booking, you will receive a confirmation email containing your booking details. Please review this information carefully and contact us immediately if any information is incorrect.
3.5. The guest whose name appears on the booking must be present at check-in and must present valid photo identification.
4.1. All rates listed on the website are per room per night and include applicable taxes unless otherwise stated.
4.2. Payment for your stay will be collected directly at the hotel upon arrival or departure, as per the Hotel's policy.
4.3. Credit card details provided during booking are processed through a PCI-compliant payment aggregator to ensure the security of your financial information.
4.4. Additional charges for services not included in the room rate (such as meals, mini-bar, room service, etc.) must be paid directly to the hotel before departure.
5.1. Each reservation is subject to the specific cancellation policy displayed during the booking process. It is your responsibility to review and understand the cancellation terms applicable to your reservation before confirmation.
5.2. Cancellation policies may include non-refundable options or flexible options with varying timeframes. Failure to cancel within the specified timeframe may result in applicable charges as outlined in your reservation details.
5.3. Modifications to existing bookings are subject to the hotel's discretion, current availability, and applicable rate differences at the time of modification.
5.4. If you fail to arrive on your scheduled check-in date without prior notification (no-show), charges may apply according to the specific terms of your reservation.
6.1. Standard check-in time is typically after 3:00 PM, and check-out time is before 12:00 PM noon, but may vary by property.
6.2. Early check-in or late check-out may be available upon request but cannot be guaranteed and may incur additional charges.
6.3. At check-in, you will be required to present valid photo identification and the credit card used for booking.
7.1. Guests are expected to conduct themselves in a respectful manner throughout their stay, with consideration for other guests and hotel staff.
7.2. Guests are responsible for any damage caused to hotel property during their stay and may be charged accordingly.
7.3. The Hotel reserves the right to refuse service or accommodation, or to remove a guest from the hotel without refund if the guest displays inappropriate behavior, violates hotel policies, or engages in unlawful activity.
8.1. By making a booking, you consent to the collection and processing of your personal data as necessary to process your reservation and provide accommodation services.
8.2. Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.
8.3. We collect guest details, including name, email address, phone number, and payment information, solely for the purpose of managing your booking and stay.
8.4. We do not collect any analytics from website visitors at this time.
9.1. The Hotel is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our booking services or during your stay at the hotel, except in cases of gross negligence or willful misconduct.
9.2. The Hotel is not responsible for any loss or damage to guests' belongings during their stay unless directly caused by the hotel's negligence.
9.3. In the event of force majeure or circumstances beyond our control, the Hotel reserves the right to modify or cancel bookings without liability.
10.1. All content on this website, including text, images, logos, and design elements, is the property of the Hotel or its content providers and is protected by intellectual property laws.
10.2. You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written permission.
These Terms and Conditions are governed by the laws of the jurisdiction where the Hotel is located. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that location.
The Hotel reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically for changes.
If you have any questions regarding these Terms and Conditions, please contact the Hotel through the contact information provided on our website.
For any other inquiries or assistance, you can also reach out to us by email at sandip@fountane.com.
Last Updated: June 4, 2025